So here’s the scenario:
You just dyed your hair, you feel fierce, you even put on a splash of makeup before driving an hour to work an overnight job. You feel a little sick because it’s flu season, but that isn’t keeping you from singing your favorite songs on the radio at top volume. You feel kinda awesome.
Then you get to work. Normally this doesn’t bother you because you love your job and your co-workers. It doesn’t even matter that they have you working graveyard; it gives you plenty of time to think of concepts for your new blog. Today is different though. You had a bit of a panic attack leaving work yesterday because your paycheck didn’t post to the bank at the time it usually does. You got just a bit worried that something was wrong so you had been looking forward, all day, to getting to work and opening the pay stub to make sure it was there. You rush into the building, put down your purse and immediately walk over to the cash drawer where the checks are hidden. But, something is in the way. It’s your co-workers knee. He’s blocking the drawer. You politely say excuse me and he responds with “What do you need in there?”. It seems like this would be obvious because payday is filled with people digging around in that drawer, but for some reason he wants to ask you about it. “I’m getting my paycheck” you say in a questioning tone, not a forceful one, but full of confusion as to why this person is questioning my motives.
“Are you having a bad day?”
I am now.
This is my thought process. Why is getting my paycheck so threatening that you feel defensive about me being in our cash drawer? It’s not like I have ever taken money from it for my personal gain. I haven’t ever thought about trying to screw up your count. Why, today, do you feel the need to question my motives? I was genuinely happy and having a grand ole time until you said something that made me instantly defensive.
I began to wonder if there was some reason that I should be concerned about getting in the drawer. Did something happen that I don’t know about? Do people think I’m a thief? Did I forget to do something with money that is causing my co-worker to believe that I can’t be trusted in my own cash drawer? The answer to all of these is no, but somehow I can’t help but feeling that his reaction is somehow my fault.
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Why do we let others dictate how we feel? With six simple words, my co-workers question changed my entire perspective on my night. I am now full of hostility and judgement. Why does today have to be a bad day in order for me to be determined to see my pay stub? Is it okay with you, person I only see ten minutes a day, if I have other things going on in my life that don’t involve you?
Now let me interject here that I LOVE talking with my co-workers. I have personal relationships with all of them and adore them. I’m not the kind of person that can come in and just begin working. I want to know how your day was and how the kids are. I would not, however, start a shift of with “Are you having a bad day?”. People don’t respond to this well, as we can clearly see from my own reaction. If someone has genuine concern for how your day is, they will ask about what you did that day, not the tone of it. “Are you having a bad day?” is code for “What is your problem?”. It means that you, the bad-day-haver has some form of wall around you that others can’t see. My wall, in this scenario, was my determination to make sure things were okay with my cash flow. Obviously, my co-worker didn’t know what I was thinking or doing, so he reacted the way anyone would react to my actions, but in a nicer way than “Why are you invading my personal space?”
Sometimes things that people say, give us these insane brain signals that tend to make us defensive, even if there is no reason to be. People who ask “Have you lost weight?” only mean the best by that statement, but for people who have previously been overweight, this could bring up painful memories and trigger our barriers to come up. It’s very hard to know what string of words will cause these reactions, but when we hear them we will and instantly it will be war between the unsuspecting offensive speech maker and the unwarranted defensive emotionalist. Something neither of you intended but exists all the same.
So for those of you that have experienced this, please make sure that the person that is now shocked by your defensive outburst knows that you didn’t mean any harm. The words spoken reminded you of another time and you shouldn’t take that out on your co-workers, they might be your boss one day.